Damahn Miller built the In Need app as a Free app. This SERVICE is provided by Damahn Miller at no cost and is intended for use as is.

This page is used to inform visitors regarding my policies with the collection, use, and disclosure of Personal Information if anyone decided to use my Service.

If you choose to use my Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that I collect is used for providing and improving the Service. I will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at In Needl unless otherwise defined in this Privacy Policy.

Tracking

Customer:

In Need asks for user’s location i.e. When In Use location to identify nearby available restaurants and grocery stores, the business flow is such that the user will grant us the permission to show available nearby restaurants and grocery stores, when the user wants to search nearby restaurants and grocery stores only. The app does not ask for the location in order to track the user, once the location has been identified, based on the location the available restaurants and grocery stores will be shown to the user, every time the user search for nearby restaurants and grocery stores.

Rider:

The Rider will have the location fetched of the user in order to deliver the order. The information shown to the rider will only be the location on the map and the address which the customer chooses.

Data collection and its uses

1. The data we collect

In Need collects personal data:

Provided by users to In Need, such as during account creation

Created during use of our services, such as location, app usage, and device data

From other sources, such as other users or account owners, business partners, vendors, financial solution providers, and governmental authorities

Security

I value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable. Verifying users’ identity and eligibility to provide transportation or deliveries, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe riders and/or riders.

Enabling communications between users

For example, a rider may message or call a rider to confirm a pick-up location, a rider may contact a rider to retrieve a lost item, or a restaurant or delivery person may call an order recipient with information about their order.

Marketing

In Need may use personal data to market our services to our users. This includes sending users communications about In Need services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in app communications and ads, and ads on third party platforms

Legal proceedings and requirements

We may use personal data to investigate or address claims or disputes relating to use of In Need’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.

In Need performs the above activities on the grounds that they are necessary for purposes of In Need’s legitimate interests in investigating and responding to claims and disputes relating to use of In Need’s services and features, and/or necessary for compliance with applicable legal requirements.

Automated decision-making

We use personal data to make automated decisions relating to use of our services. This includes:

enabling dynamic pricing, in which the price of delivery fee for In Need orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of riders using In Need at a given moment.

matching available riders to users requesting services. Users can be matched based on availability, proximity, and other factors such as likelihood to accept a trip based on their past behavior or preferences.

determining user ratings, and deactivating users with low ratings. In the European Union or where otherwise required by law, such deactivation occurs only after human review and/or the possibility to appeal. For more information about how ratings are determined and used, please see here for rider ratings, here for rider ratings, and here for delivery person ratings.

flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm In Need, its users, and others.

using rider location information, and communications between riders and riders, to identify cancellation fees earned or induced through fraud. For example, if we determine by using such information that a rider is delaying a rider pickup in order to induce a cancellation, we will not charge the rider a cancellation fee and will adjust the amounts paid to the rider to omit such a fee. To object to such an adjustment, please contact In Need customer support.

Using rider data (such as location, rating and gender) and rider data (such as rating, origin and destination) to help avoid pairings of users that may result in increased risk of conflict.

 User personal data requests

In Need provides users with a variety of ways to learn about, control, and submit questions and comments about In Need’s handling of their personal data.

Accessing data: Users can access data including their profile data and order history through the In Need apps or via In Need’s website. Users can also use our Explore Your Data feature to view an online summary of information about their account, such as number of trips or orders, rating, rewards status, and number of days since they’ve been In Need user. Users can also request access to their data here.

Receiving data: Users can request a copy of their personal data using our Download Your Data tool. For an overview of the data available through that tool, please click here. Users may also request a copy of their data here.

Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in In Need’s apps or driver portal. Users may also request to update or correct their data here.

Objections, restrictions, and complaints: Users may request that we stop using all or some of their personal data, or that we limit our use of their data. This includes objecting to our use of personal data that is based on In Need’s legitimate interests. In Need may continue to process data after such objection or request to the extent required or permitted by law.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by me. Therefore, I strongly advise you to review the Privacy Policy of these websites. I have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. I do not knowingly collect personally identifiable information from children under 13 years of age. In the case I discover that a child under 13 has provided me with personal information, I immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact me so that I will be able to do the necessary actions.

Changes to This Privacy Policy

I may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. I will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2022-11-14

Contact Us

If you have any questions or suggestions about my Privacy Policy, do not hesitate to contact me at support@inneed.com